Shipping policy

Shipping Policy – Silent Zone

Processing time
All orders are processed within 2–4 business days after payment is received, unless otherwise noted on the product page.

Shipping locations
We ship from New York to domestic customers and to international customers, including South America, Europe, and other selected regions. If your country is not shown at checkout, please contact us and we’ll confirm if we can ship to you.

Delivery times
Delivery time begins after your order has been processed and shipped. Estimated delivery:

• Domestic (within US):
  3–7 business days after dispatch.

• International:

  • Europe: 7–21 business days after dispatch.

  • Latin America: 7–21 business days after dispatch.

  • Other regions: 14–30 business days after dispatch.

These are estimates only; actual delivery may vary based on carrier delays, customs processing, and local conditions.

Shipping fees
Shipping costs are calculated at checkout based on your location and the weight of your order. Any customs duties, taxes, or import fees are the responsibility of the customer.

Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Lost or damaged packages
If your package arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us at sabrinaguti@silentzoneapparel.com with your order number. We will work with the carrier to investigate and offer a solution where possible (replacement, store credit, or refund, depending on the situation).

Returns and shipping
Please see our Return and Refund Policy for details on returns and who is responsible for return shipping costs.